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How We Handle Your Account Information

We collect what we need to run your account — your registration details, payment records from bKash, Nagad and Rocket, and the sessions you open in the lobby.

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Be99 Engine How We Handle Your Account Information

Reach Us About Privacy Concerns

If you have questions about how we use your data, want to request a copy of your records, or need to update your information, contact us directly. Our support team handles privacy inquiries during the same hours we cover general account help, and requests for data access or deletion are processed according to local data-protection timelines.

Live Chat Open the chat widget in the bottom corner of any lobby page and select the privacy topic. An agent will walk you through data requests, explain what records we hold, and confirm deletion timelines if you want your account closed.
Email Support Send your privacy question or data request to our support email address listed in the account settings footer. Include your registered phone number so we can verify your identity before releasing any personal information.
Account Settings Log in and go to Account Settings to review the data we display — your contact details, payment history and session log. You can update most fields directly; for data deletion or export, submit a request through the Privacy section.

Data Handling and Security Practices

We treat your account data as confidential and apply technical safeguards to protect it from unauthorised access. Payment details pass through encrypted channels, session records are stored behind access controls, and we audit our systems regularly to catch vulnerabilities before they become incidents.

Payment Data Protection When you deposit via bKash, Nagad or Rocket, transaction details move through encrypted connections and are stored separately from your login credentials. We do not see your wallet PIN and we never store full card numbers if you use bank transfers.
Cookie and Tracking Use We place session cookies to keep you logged in, analytics cookies to see which games get opened most, and preference cookies to remember your language and layout choices. You can disable non-essential cookies in your browser without losing access to core lobby features.
Account Security Controls Your password is hashed before storage and we prompt you to enable two-factor authentication at registration. If we detect an unusual login from a new device or location, we send an OTP to your registered number before granting access.
Retention and Deletion Policy Active accounts retain full history as long as you keep playing. If you request account closure, we delete personal identifiers within the period local law allows but may archive transaction records for regulatory compliance and dispute resolution.

Privacy Policy Questions

We ask for your full name, phone number, date of birth and email address during signup to verify your identity and age. Payment transactions add records of your bKash, Nagad or Rocket transfers, and session logs capture device type and IP address.

Yes. Log in, go to Account Settings, and open the Privacy section to download a copy of your registration details, payment history and session log. If you need a more detailed export, contact support with your request.

Submit a deletion request through Account Settings or by emailing support with your registered phone number. We will close your account and remove personal identifiers within the timeframe local data-protection rules require, though some transaction records stay archived for compliance.

We share data only when necessary — with payment processors to complete bKash, Nagad and Rocket transactions, with game providers to authenticate your sessions, and with regulators or legal authorities when law requires it. We do not sell your data to advertisers or marketers.

If unauthorised access affects your account, we will notify you and relevant authorities as required by applicable law. We will explain what data was exposed, what steps we have taken to secure it, and what actions you should consider, such as changing your password.

Open your browser settings and disable third-party or non-essential cookies. Essential session cookies that keep you logged in will still run, but analytics and preference cookies will stop. Some personalisation features may not work if you block all cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.